Donate Now

Training Materials

TEFAP / Civil Rights Resources

Mandatory TEFAP Civil Rights Training

TEFAP mandates that all staff/volunteers that have direct contact with clients and/or handle confidential information are required to receive training on an annual basis.

Simply print out the TEFAP Civil Rights Training slides and present to your staff/volunteers and have them sign the training log sheet once training has been completed. The training log sheet must be kept on site for 3 years and will be confirmed during bi-annual site visits that the training is being completed annually.

Also as a requirement, any TEFAP product that needs to be disposed of for any reason, needs to be reported on the TEFAP Loss Report, this too needs to be kept on site for 3 years and will be confirmed during Bi-Annual Site Visits.

If you have any questions or concerns, please contact 

In addition to the annual training, all TEFAP agencies are required to have the following documents posted and visible for clients to see.

TEFAP Attestation

Clients must also self-attest to their eligibility to receive TEFAP product annually, by filling out the self-attestation form or by using the feature in FreshTrak. All TEFAP attestation forms must be kept by the agency for three years.

Food Safety

Member agencies are responsible for providing safe and nutritious food to people in need. Check out the resources below for important food safety issues. Do you have rusty cans? Foods that are past the date?

The Food Bank issues information on federal and state-level food recalls through its agency list service and this website. Please check back often for food recall updates.

Food Recovery / Partner Driven Pounds

Food Donation Resources

For more information on Food Recovery at the Food Bank of the Southern Tier please reach out to Kathleen Pasetty Food Recovery Coordinator 607.796.6061 x 4058.


Client Choice Materials

The Food Bank of the Southern Tier is proud to present our Client Choice handbook and video. Client choice pantries allow clients to choose the foods they receive as opposed to the pre-packed method where each client receives a standard bag of food packed by volunteers in advance, regardless of client preferences or dietary restrictions. Client Choice not only respects the dignity of clients, it also prevents food waste, saves money and helps build positive connections between clients and volunteers.


For more information, contact:

Not a partner agency yet?