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Service Insights

What is Service Insights?

Service Insights refers to the use of an electronic client registration platform and data insights tool for food pantries and mobile food pantries. You may know this platform as FreshTrak, formerly called PantryTrak. The Food Bank will be transitioning over from FreshTrak to its successor platform, Service Insights on MealConnect (SIMC).

With funding from Feeding America, the Food Bank is excited to provide the FreshTrak and SIMC platforms free of charge to our partners. We are here to support pantry partners through every step of the Service Insights implementation process, including with grant and training opportunities.

 

SIMC Trainings, Demos, and Office Hours

We hold SIMC demos over Zoom monthly (marked with a 🚩). We welcome any partner food pantry interested in learning more about the platform to join a demo. Each SIMC demo is basically the same overview on how to enter client information and search for households, so you do not need to attend multiple sessions. 

We also hold trainings on specific topics periodically (marked with a 💡). These are targeted towards agencies currently using SIMC rather than those who are preparing to onboard. We will try to record these trainings and share them out later.

Finally, we hold monthly office hours for SIMC (marked with a 📞), 11AM-noon on the 4th Friday of each month. Click this link to join each month. Office hours for November and December 2025 are combined and moved to the 1st Friday of December due to holiday closures.

🚩 Jan SIMC Live Demo
Wednesday, January 14th
10AM-11:30AM
Register Here 

🚩 Feb SIMC Live Demo
Wednesday, February 11th
10AM-11:30AM
Register Here 

🚩 March SIMC Live Demo
Wednesday, March 11th
10AM-11:30AM
Register Here 

📞Jan SIMC Office Hours
Friday, January 23rd
11AM-noon
Join here
(no registration necessary)

📞Feb SIMC Office Hours
Friday, February 27th
11AM-noon
Join here
(no registration necessary)

📞March SIMC Office Hours
Friday, March 27th
11AM-noon
Join here
(no registration necessary)

When your pantry is on SIMC, you’ll have access to the following benefits:
    • A digital TEFAP attestation – no more paper!
    • FBST staff will enter your monthly service statistics into PWW for you – no need to worry about missing the due date!
    • Use built-in reporting to see valuable data points that can help with grants, fundraising, and determining how to improve services
    • Track optional questions like dietary restrictions, specialized services, and other resources – customized to your pantry!
    • FBST can text and call your clients at your request if you need to cancel a distribution

Join the 69 pantries across our service area using SIMC or FreshTrak!

 

 

 

FreshTrak Log-In Page

Click the button above to log into FreshTrak if your agency has an account.

SIMC Log-In Page

Click the button above to log into Service Insights on MealConnect if your agency has an account.

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Request a SIMC Demo/Training/Account

Click the button above for a form to request a demo, training, or account for your agency in SIMC.

Request a Call or Text Broadcast

Click the button above to request a call or text notification be sent to your clients.

Request a Data Report

Click the button above to request a special data report from the SI team.

Apply for an SI Grant

Click the button above to access our Grants Management System and apply for the SI Tech & Internet Reimbursement Grant.

Resources

SIMC Resources

Practice

Important Documents

Basic Instructions

Reports

Advanced

FreshTrak Resources
General Resources
Service Insights Reimbursement Grant

For full information on this grant, go to https://www.foodbankst.org/partner-portal/forms/#grants and click on “Service Insights Grant.”

 

NYS TEFAP Attestation Forms

Food pantry clients must self-attest to their eligibility to receive TEFAP product annually, by filling out the self-attestation form or by using the feature in SIMC. All completed TEFAP attestation forms must be kept by the agency for three years. Even if you primarily use SIMC for your TEFAP attestations, NYS wants you to have blank paper forms on hand in case of a power outage or other computer issue. Completed paper TEFAP attestations must remain on-site at your pantry – to ensure confidentiality, you may not bring them home to enter into SIMC. Paper TEFAP attestations must be kept separate from any other intake form your pantry uses – they may not be printed on the back of your intake form.

The TEFAP Attestation was updated in April 2025. Please ensure that you are using the current versions, found below:

Appendix A – TEFAP Income Eligibility Table must be posted where attestation occurs or may be provided as an attachment with the attestation form to each applicant.

Continued Learning

 

For more information, 
Email the Service Insights Team
607.796.6061 x4042