Service Insights
What is Service Insights?
Service Insights refers to the use of an electronic client registration platform and data insights tool for food pantries and mobile food pantries. You may know this platform as FreshTrak, formerly called PantryTrak. The Food Bank will be transitioning over from FreshTrak to its successor platform, Service Insights on MealConnect (SIMC).
With funding from Feeding America, the Food Bank is excited to provide the FreshTrak and SIMC platforms free of charge to our partners. We are here to support pantry partners through every step of the Service Insights implementation process, including with grant and training opportunities.
Join the 58 pantries across our service area using Service Insights!
The benefits to pantries of using Service Insights include:
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- Streamlined intake eases the strain on staff and volunteers (video link).
- Provides insights into client communities to help you reach your service goals (video link).
- Track dietary restrictions, specialized services, and other resources (video link).
- Digital TEFAP attestation frees pantries from paperwork stress (video link).
- Eliminates manual monthly FBST reporting (video link).
- Ability to easily gather data gives pantries a leg-up with grants and fundraising (video link).
- Flexibility to enter service data at a later date (video link).
- FBST can text and call your clients at your request if you need to cancel a distribution (video link)
FreshTrak log-in page
Click the button above to log into FreshTrak if your agency has an account.
Request a Call or Text 'Em All
Click the button above to request a Call or Text ‘Em All notification be sent to your clients.
Service Insights on MealConnect log-in page
Click the button above to log into SIMC if your agency has an account.
Resources
Resources that are yellow and underlined are clickable links to the resource.
SIMC
- Training site (not for actual client data)
- Your Data Your Rights flyer
- Searching for a Neighbor – No Reservations (Video)
- Searching for a Neighbor – Using Reservations (Video)
- Add New Household – No Reservations (Video)
- Add New Household & Visit Using Reservations (Video)
- Adding New Household – Non-TEFAP (Video)
- Ad Hoc Event
- Back Dated Visit
- Login and Homepage Test Site (Video)
General Resources
⇒Apply for our Service Insights Reimbursement Grant!
- Learn more about the grant here.
- Read step-by-step instructions on how to apply for this grant here.
For full information on this grant, go to https://www.foodbankst.org/partner-portal/forms/#grants and click on “Service Insights Grant.”
⇒Looking for NYS’s TEFAP attestation forms? Food pantry clients must self-attest to their eligibility to receive TEFAP product annually, by filling out the self-attestation form or by using the feature in FreshTrak. All completed TEFAP attestation forms must be kept by the agency for three years. Even if you primarily use FreshTrak for your TEFAP attestations, NYS wants you to have blank paper forms on hand in case of a power outage or other computer issue.
- TEFAP Attestation 2024
- Additional Intake Form (not required by NYS, just optional to capture more information not on the attestation)
- TEFAP Attestation- Spanish 01.24.2024
- TEFAP Attestation Translation Arabic
- TEFAP Attestation Translation Bengali
- TEFAP Attestation Translation French
- TEFAP Attestation Translation Haitian-Creole
- TEFAP Attestation Translation Italian
- TEFAP Attestation Translation Korean
- TEFAP Attestation Translation Pashto
- TEFAP Attestation Translation Polish
- TEFAP Attestation Translation Russian
- TEFAP Attestation Translation Simple Chinese
- TEFAP Attestation Translation Traditional Chinese
- TEFAP Attestation Translation Ukrainian
- TEFAP Attestation Translation Urdu
- TEFAP Attestation Translation Yiddish_Final
⇒Watch our Statistics Deep-Dive Webinar from Aug ’23 (slides here).
For more information,
Email Service Insights
607.796.6061 x4037